Terms & Conditions & User Agreement
TowGurus Cash Calls Term Of Service (Last updated November 1, 2022):
1. Acceptance of Terms.
This Terms of Services Agreement (“Agreement”) is a legal agreement between Strategic Marketing Group. (“SMG”, “us”, or “we”) DBA: “TowGurus and the entity or person (“you”, “your”, or “user”) who uses our Towing Cash Calls Services. This Agreement describes the terms and conditions that apply to your use of the Services.
BY USING THIS OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT WISH TO BE BOUND BY THE THESE TERMS, PLEASE EXIT THE SITE. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THIS SITE, PRODUCTS, SERVICES, OR SERVICES AVAILABLE ON THIS SITE, OR THESE TERMS IS TO CEASE USING THE SITE AND/OR THOSE PARTICULAR PRODUCTS, SERVICES, OR SERVICES. THESE TERMS ARE EFFECTIVE ONCE YOU CLICK THE ‘I AGREE’ BUTTON ON OUR PAYMENT PAGE.
We reserve the right to change these Terms at any time. When we make any changes to our Terms they will be updated on this page. You acknowledge and agree that it is your responsibility to periodically review this Site and these Terms. Your continued use of our Services after such modifications will constitute acknowledgment and acceptance of the modified Terms. If you do not understand any of the terms of this Agreement, please contact us before using our Services.
2. General Provisions.
Strategic Marketing Group (SMG) DBA: “Tow Gurus” will automatically assume all costs of advertising, domains, web hosting, and labor involved in generating the phone leads. The Towing Company is purchasing towing phone leads. Phone calls will be call forwarded to Towing Company’s by Marketing Company (SMG-Tow Gurus) via call tracking number.
All leads are generated directly by the Marketing Company (SMG-Tow Gurus) and forward exclusively to Towing Company. These leads will not be resold or share with any other entities.
Strategic Marketing Group (SMG) DBA “TowGurus” will automatically process payments in advance for every 25 calls to the credit card on file. The price for 25 calls will be determined by the Service Plan you purchase at https://go.towgurus.com/package sent to the Tow Company through the https://smgllc.calltrack.co/ platform. You agree to provide us with accurate and complete billing information, including valid credit card information, your name, address, and telephone number, and to provide us with any changes in such information within 10 days of the change.
b. Failed Payments
If for any reason, your credit card declines or otherwise refuses to pay in advantage for our Services, you agree that we will suspend or terminate delivery of Services immediately. In the event legal action is necessary to collect on balances due, you agree to reimburse us for all expenses incurred to recover sums due, including attorney fees and other legal expenses (including any third-party chargeback fees or penalties) by other means acceptable to us.
c. All Payments are Non-Refundable
All fees paid for the Services provided on our Site are non-refundable, and no prorated refunds or credits will be offered for partially used services back to the user credit card on file. However, if we issue a courtesy refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future.
4. Call Dispute Credit Policy (Elite Call Plan Only).
All fees are non-refundable. The towing company may “request credit” on disputable calls within 5 days from the original call date. Only credit requests matching the “valid reasons” below are eligible for Call Billing Credit. All valid requests are issued as a “call billing credit.” call credits will add the original cost of the calls back into the Tow Company account to be used for future calls.
The following are valid reasons for disputed call credit.
Private Property Car Removal
The following are NOT valid reasons for call credit/ disputes.
The customer does not like your price
All disputes must be received within 5 days from the original call date.
Tow company agrees to provide feedback for a disputed call and request a credit in their dashboard on https://smgllc.calltrack.co/ within 5 days from the original call date. Failure to dispute calls within a 5-day period will result in a forfeiture of any call credit due under this agreement.
5. Independent Contractor:
This Agreement shall govern the relationship of the parties, which shall be that of an independent contractor. Nothing in this Agreement shall be construed so as to create an employer-employee relationship. Marketing Company (SMG -TOW GURUS) is an independent contractor in relation to Towing Company. No agency relationship, joint venture or partnership is created by this Agreement. Marketing Company (SMG- TOW GURUS) shall have no authority, express or implied, to enter into contracts with third parties or make representations on behalf of Towing Company without its express written consent.
6. 4-7 Business Days Verification.
All requests for disputed call credit are subject to verification by TowGurus quality control team and processes. This process can take up to 4-7 business days.
7. Pause or cancellation.
If the company needs to pause or cancel the account for any reason, please email [email protected] or Live chat with a customer service rep via our website. No cancelation or pause fees apply. All calls sent prior to the request to pause/cancel are valid and will be charged.
The provisions of this agreement are to be interpreted by, and any dispute arising decided by, the laws of the state of PA. This agreement is ongoing from the initial start date. The agreement can be ended at any time by either party, with a written (email) notice.
Please contact us with any questions or concerns regarding our terms.
Customer Support Team: [email protected]